You will take the lead in the day-to-day coordination of administration processes. You'll champion student engagement and support and be a key player in upholding compliance standards across our nationally recognized training delivery.
Working closely with the RTO Manager and administration team, you'll:
Lead Daily Administration Operations: Coordinate and support the admin team to ensure efficient and accurate day-to-day processes.
Champion Student Experience: Oversee enrolment monitoring, course communications, confirmation documentation, and support timely, helpful responses to student inquiries.
Compliance Leadership: Support the RTO Manager in maintaining compliance with the Standards for RTOs, ensuring data accuracy, validation documentation, and audit readiness.
Training Quality Oversight: Ensure delivery meets AQF levels and national training package requirements.
Data Integrity & Reporting: Maintain accurate student records in aXcelerate, including AVETMISS reporting and USI verification.
Process Improvement: Identify and action improvements in administrative procedures and documentation.
Stakeholder Engagement: Liaise with trainers, students, and clients to maintain a high-quality, responsive training environment.
Please note that travel will be required as part of this role. The frequency of travel will vary depending on student needs, and candidates should be comfortable with occasional travel as needed. Travel expenses, including kilometers, will be reimbursed.
Our Ideal Candidate
Must-Have:
Knowledge of RTO Standards and the VET Quality Framework
A valid Working with Children Check (required prior to commencement).
Experience using Axcelerate
Strong communication and customer service skills
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