Senior Front Desk Coordinator, Dental Assistant
Bupa Dental - Moorabbin, Moorabbin, Melbourne, VIC
This first-time-offered role is perfect for an individual who wishes to have an incredible career and personal satisfaction from helping people get healthier and happier.
You must have solid experience in the dental industry, with previous experience in management and leadership roles.
About the Role/Responsibilities:
* Assist the practice manager with highly responsible people-oriented tasks
* Possess leadership qualities to assist and motivate staff and patients to upkeep our amazing Culture of Excellence
* Provide exceptional Customer Service for every patient
* Work independently in a Team environment
* Be well presented, punctual and highly reliable
* Experience in Patient appointment setting, understanding dental services we offer, billing, receipting and health fund claiming
* Greet and welcome patients with a friendly and professional way
* Handle patient inquiries, both in person and over the phone, providing accurate information and addressing concerns
* Maintain patient records, ensuring confidentiality and accuracy
* Collaborate with the dental team to ensure a smooth workflow and optimal patient experience
* On occasion, when needed, assist with sterilisation and reprocessing of equipment
* On occasion, when needed, step in as a DA dental nurse
About You:
* Mature, reliable, and Self-Motivated Individual with a strong work ethic able to work and grow in a large team environment
* Experience in Leadership roles, dental management roles, and Business roles
* Individual who enjoys learning new skills and loves to grow both professionally and personally
* Strong organizational and multitasking abilities
* High attention to detail and accuracy
* Must be a willing and experienced team player and work collaboratively with the dental staff
* Professionalism and the ability to maintain a calm and friendly demeanor in a fast-paced environment
* Excellent communication skills and exceptional phone manners
* Well versed in all dental procedures to support our dentists
* Experience using HICAPS and other general dental reception duties
* Be willing and able to train Junior staff members in reception duties
We offer a highly reputable, busy and long-standing practice with 12 dentists, beautiful modern facilities, a wide range of general dental procedures and services, a well above award hourly rate, regular pay reviews, and a generous Bonus structure based on performance.
If this rare and exciting opportunity sounds like just what you are looking for, we would love to hear from you. Be prepared for a highly satisfactory and rewarding journey ahead
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