* Attractive salary package
* Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
* Permanent full-time opportunity within an industry leader
* Work close to home
* Opportunity to learn and grow within the team
Make a meaningful contribution with Coastlink
Coastlink is a passionate and dedicated not-for-profit Central Coast organisation, empowering people with a disability and the aged to live an inclusive, fun and independent life. We have a team of experienced and caring staff who provide flexible and innovative supports in a family friendly environment.
We are looking for someone who is technologically savvy, innovative, has analytical skills, strong attention to detail and exceptional communication skills to be part of our dynamic rostering team at Coastlink. As the Roster Officer you will be:
* Reallocating shifts, managing planned and unplanned leave and exceptions
* Communicating updates and informing staff of shift allocations & replacements
* Coordinating, managing and resolving enquiries in a high-pressure environment, including escalation of issues
* Ensuring shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences
* Working times: 10 am to 6pm Monday to Friday
* On-call after hours and weekends to be shared equally with the team of 4 (Additional allowances and weekend rates payable as per SCHADS Award)
What you will bring to the team:
* Previous experience with a service coordination, scheduling or rostering role
* Good administration skills, with a high level of attention to detail
* Confident IT skills, with the ability to learn new systems
* Experience with SCHADS Award will be a particular advantage but not essential
* Experience working in payroll and/or in a finance team will be a particular advantage
* Highly developed and proven customer service skills including experience in following correct procedures when dealing with challenging situations and vulnerable people
* Exceptional communication and interpersonal skills; the ability to adapt communication style to meet people's needs
* Demonstrated ability to work well within a team
* Be available to respond to enquiries from staff and clients on-call and out of normal business hours
* Be resilient, professional and embody Coastlink's core values of honesty, accountability, inclusion, respect, and empathy.
Benefits
* Access to generous benefits and discounts via Aussiepay;
* Competitive remuneration package;
* Free Annual Flu Vaccinations;
* Paid ongoing training and professional development;
* Supportive team environment;
* Flexible working conditions;
* Employee Assistance program for staff and family members;
* Uniform supplied.
You will fit right into the team if you also have diplomacy, energy, professionalism and a sense of humour.
If you have the necessary experience and knowledge and would like to apply please submit your resume and cover letter addressing the criteria above, for consideration at
We thank all applicants for your interest in our organization and this role however please note that only short-listed candidates will be contacted for an interview.