Membership Services Representative - TOWNSVILLE
Posted: 08/05/2025
Closing Date: 06/06/2025
Job Type: Casual
Location: Townsville, Queensland
Job Category: Sport and Recreation
Join the Fastest Growing Fitness Industry in the World
Job Description
Who We Are
BravoFit is the Australia franchisee of Planet Fitness (NYSE), a leading global fitness brand with over 2,700 clubs worldwide. Our mission is to impact 1 million Australians through fun, affordable fitness in a welcoming, inclusive environment that promotes positivity and self-fulfillment.
Our team is small, agile, and collaborative, focused on opening 8-12 new locations annually and growing existing ones.
What We Believe
We aim to positively impact generations of Australians by delivering our best work through data-driven decisions, relentless focus, accountability, and partnership. Our goal is to democratize fitness, one member at a time.
What Makes a Bravo-Fit
We are passionate about creating a positive impact and redefining fitness. Our high-value, low-cost model offers members a fun, affordable, and non-intimidating environment, known as the Judgement Free Zone, ideal for first-time gym-goers. We believe everyone's fitness journey should be rewarding. We are Planet Fitness, not just a gym
Desired Skills and Experience
Job Skill Set Requirements
- Excellent phone and communication skills
- Ability to follow directions well
- Ability to work independently
- Upbeat and motivating attitude
- Punctuality and organization
Remit
- Greeting and farewell to members and guests
- Monitoring club access for members and non-members
- Handling questions and complaints
- Explaining the Judgement Free Zone to members and non-members
- Answering phone inquiries and taking messages
- Giving club tours
- Selling memberships and entering data into the database
- Operating POS system and managing account balances
- Scheduling PE @ PF sessions
- Maintaining the customer service desk
- Completing member welcome calls
- Performing daily cleaning and club walk-arounds
- Assisting with club housekeeping and restocking
- Following start/end of day procedures
- Supporting new team members
- Completing monthly spa maintenance
Experience/Qualifications
- Previous customer service experience advantageous
- Certificate 3 in Fitness
- Current First Aid and CPR certification or willingness to obtain within three weeks
- WWC (Working With Children) certificate/number for NSW & VIC, Blue Card for QLD, or proof of application process
- Recent National Police Check (within 12 months)
#J-18808-Ljbffr