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Join one of Australia's most awarded IT companies and make your mark
About Us
We're The Missing Link - one of Australia's most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we've helped businesses succeed with cutting‐edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you're valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
We're seeking a highly skilled Network & Cloud Technical Specialist to join a high-performing Enterprise team operating within a 24/7 NOC environment for an initial 6 month fixed term contract, with a possibility for extension.
This role is critical to ensuring the availability, performance, and resilience of enterprise network services, supporting large-scale customer environments across cloud, data centre, and network infrastructure. You'll work across incident management, proactive monitoring, optimisation, and customer engagement—directly influencing service outcomes for enterprise customers.
What you'll be doing
* Own the end‐to‐end lifecycle of incidents, problems, changes, and service requests
* Actively manage high‐severity incidents (P1/P2) with urgency and precision
* Ensure SLA compliance and service continuity at all times
* Perform root cause analysis (RCA) and drive permanent fixes
* Monitor and manage enterprise networks to identify and resolve issues be
* fore impactOptimise network performance, scalability, and
* resiliencePerform security vulnerability patching and system upgrades
Technical Delivery
* Support service provider and data centre network infrastructure delivery across
* Routing &
* SwitchingSD-WAN & Network Security
* Cloud & multi-cloud netowrking
* Compute, storage, and virtualization environments
Technical Environments
You will work across a diverse enterprise stacking including:
* Networking: Cisco, Juniper, Meraki, Aruba, SD-WAN, Fortinet
* Storage & Backup: NetApp, Commvault
* Load Balancing: F5, NetscalerMonitoring/Tools: SolarWinds, Splunk
* Australian Citizen with active NV1 clearance (or higher) – mandatory
* 5+ years in network/infrastructure engineering
* 3+ years in a customer‐facing NOC / managed services environment
* Strong hands‐on expertise across:
* Routing, Switching, SD‐WAN
* Network securityData centre and cloud infrastructure
* Experience within ITIL/ITSM frameworks
* Ability to work in a 24/7 rotating shift + on‐call environment
* Excellent communication and stakeholder management skills
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