Location: On-site / Data Center Facility
Employment Type: Dispatch / On Demand
Job Summary
We are looking for a skilled Data Center L2 Support Engineer to manage, maintain, and troubleshoot data center infrastructure. The candidate will be responsible for supporting servers, network devices, storage systems, cabling, and critical IT infrastructure while ensuring maximum uptime and operational efficiency.
Key Responsibilities
* Provide Level 2 support for data center operations and infrastructure.
* Perform rack and stack activities for servers, storage, and network equipment.
* Install, configure, troubleshoot, and replace hardware components.
* Support Windows and Linux server environments.
* Perform server health checks, firmware upgrades, and preventive maintenance.
* Troubleshoot network connectivity issues involving switches, routers, and firewalls.
* Manage structured cabling, fiber patching, and cable documentation.
* Monitor data center environmental conditions including power, cooling, and rack utilization.
* Handle incident management, problem management, and escalation procedures.
* Coordinate with vendors, OEMs, and remote teams during troubleshooting and maintenance activities.
* Maintain accurate asset inventory and update CMDB documentation.
* Support disaster recovery, backup verification, and infrastructure upgrades.
* Follow change management processes and security policies.
* Provide remote hands and smart hands support to customers and internal teams.
Required Skills
* Strong knowledge of Data Center Operations.
* Hands-on experience with:
* Cisco, Juniper, Arista Switches
* Storage Systems (SAN/NAS)
* Windows Server Administration.
* Basic Networking:
* TCP/IP
* VLAN
* DNS
* DHCP
* Routing & Switching Concepts
* Experience with monitoring and ticketing tools.
* Understanding of virtualization technologies (VMware, Hyper‐V).
* Knowledge of ITIL processes.
Qualifications
* Bachelor's degree in information technology, Computer Science, or related field.
* 3–5 years of experience in Data Center Support or Infrastructure Support.
* Experience working in enterprise or colocation data centers.
* Ability to work in 24x7 rotational shifts and on-call support environments.
Preferred Certifications
* CompTIA Server+
* CCNA
* MCSA / Microsoft Certifications
* VMware VCP
* ITIL Foundation
Soft Skills
* Strong troubleshooting and analytical skills
* Customer-focused approach
* Ability to work under pressure during critical incidents
* Team collaboration and documentation skills
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