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Join Wilhelmsen Port Services (Australia) Pty Ltd
Exciting Opportunity: Vessel Operations Coordinator
We're on the lookout for a reliable and proactive individual to join our Vessel Operations team based in Bibra Lake – is that you? Brave enough to step into the unknown and everchanging world of Ship Agency (Shipping)? Curious to try a new role in the Maritime Industry? Willing to go the extra mile for a winning outcome? Prepared to take ownership and accountability for yourself and the team to deliver the best outcome? Ready to foster new working relationships to sustain our diverse and inclusive working environment?
We are looking for a motivated and reliable individual to join our dynamic team. This role offers a unique opportunity to work in a fast‑paced and diverse environment, managing vessel support operations while engaging with stakeholders from diverse cultural and demographic backgrounds. The position is primarily office‑based, involving the management of a high volume of emails. Strong computer skills, exceptional understanding and application of email etiquette, and excellent customer services are essential. Additionally, the role requires travel outside the office, such as but not limited to boarding vessels.
Responsibilities Of a Vessel Operations Coordinator
Our team looks after Owner's matters for vessels calling Port Hedland, Fremantle, Kwinana, Bunbury, Albany and Esperance.
* Coordinating flights, transport, accommodation and offshore transfers for maritime personnel.
* Coordinating logistics for international freight to and from vessels.
* Owner's Protective Agency duties.
* Quoting services rendered and consolidating all expenses on completion of jobs for invoicing by lodging jobs in our platform WASP.
No two days are ever the same and you will be challenged regularly. You will plan, deliver and/or supervise logistics services and take responsibility for the safety of the personnel and vessel.
In this role clear communication is imperative, along with the ability to think on your feet and adapt to regularly changing schedules. You will liaise with Government Authorities, work closely with vendors, represent our customer's interests, assist crew, and deal with industry bodies.
Email and Systems Administration
Efficiently handle high‑volume emails while simultaneously working across several computer systems primarily SEDNA, Excel, Teams, WASP, ICs, MARS. Perform administrative tasks within an open office environment.
Teamwork
Collaborate within a supportive environment.
Navigating Multicultural & Demographic Interactions
Interact with international crews and stakeholders, requiring strong cross‑cultural and demographic communication skills.
Information Handling & Incident Reporting
Manage confidential and sensitive data with utmost professionalism and integrity. Promptly open clear communication channels to rectify issues.
Vessel Boarding
Board vessels to assist with operations and ensure smooth communication.
Rotating Roster
Work on a rotating shift pattern to accommodate operational requirements, offering variety and some flexibility. Work‑from‑home shift on rotation is available (after completion of training). Shipping is a 24/7 business; out‑of‑hours and weekend work will be required and compensated by RDO's.
Who You Are
We are looking for a highly motivated, self‑driven individual who thrives in a dynamic environment. You are computer literate and possess excellent technical skills, allowing you to easily navigate and adapt to various software tools. You take pride in your ability to work independently, manage your time effectively, and maintain a high level of organisation even under pressure.
Your proactive nature and ability to take initiative are key strengths. You don't wait for instructions; instead, you identify opportunities to improve processes and solve problems. Adopting a positive approach to change is vital. When feedback is provided, you take it constructively, using it as an opportunity to grow and further refine your skills.
Desirable Characteristics
* Attention to Detail
* Clear Communication
* Adaptability
* Self‑Motivated & Proactive
* Independent & Trustworthy
* Analytical & Forward Thinking
* Organised & Stress‑Resilient
* Willing to Learn & Take Feedback
* Email Etiquette
* Overtime Readiness
* Business Acumen
* Prior experience or exposure to the Shipping Industry is advantageous, but we welcome candidates with experience in crew coordination and mobilisation roles.
* Must possess a valid Australian work permit, driver's licence and driving experience, along with eligibility for a Maritime Security Identification Card (MSIC).
Please let us know in your cover letter five (5) traits you possess that could aid you in the Vessel Operations Coordinator role.
What We Offer
* A competitive base salary, plus superannuation, and other benefits including an additional 5 days of annual leave, car allowance, laptop and mobile phone.
* Flexible work arrangements to support your well‑being and work‑life balance.
* A collaborative, diverse, and supportive team environment fostering growth and development.
* Access to modern training programmes, advanced systems and tools to enhance your skills and efficiency.
* Health and wellness support, including an employee assistance programme for you and your family.
About Wilhelmsen
Established in Norway in 1861, Wilhelmsen is a global maritime leader providing essential products, services, qualified crews and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero‑emission shipping, drone deliveries, digitalisation, and fostering diverse, inclusive workplaces.
At Wilhelmsen Port Services, we embody five DNA Hallmarks that define our organisational ethos. We expect each of our employees to exemplify these values:
* Winning: We strive to be the best with a positive mindset, going above and beyond, and finding solutions to challenges with enthusiasm and confidence.
* Accountable: We take ownership, standing for individual and team results. We are proactive, honest and transparent in delivering the best outcomes.
* Sustainability: Our commitment to sustainability goes beyond environmental care; it includes considering the long‑term impact of our actions, prioritising safety, taking corrective action when necessary, and fostering a healthy, diverse and inclusive working environment.
* Brave: Embracing change, seeking feedback and standing up for what is right define our bravery. We assess risks while ensuring safety and sustainability in all endeavours.
* Curious: We encourage asking questions, experimenting with new solutions, staying informed about market dynamics, understanding customer needs, analysing competitors, identifying opportunities and continuously learning and improving.
Applying
Sounds interesting? Do you see yourself in this role? Don't miss this opportunity – apply now
Work location: Bibra Lake, Western Australia
Application deadline: Friday, 2nd January 2026
Contact details: GBS HR Oceania ( )
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.
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