* Installs, moves and decommissioning data centre techology.
* Focus on investigations, change management, and resolving root causes.
About Our Client
This opportunity is with a large organisation within the retail industry, known for its innovative approach to technology. The company provides a professional environment where employees can contribute to impactful projects and further develop their technical skills.
Job Description
* Provide first-level technical support to internal stakeholders in the retail industry.
* Monitor and manage data centre technology systems to ensure smooth operations.
* Assist with troubleshooting and resolving technical issues in a timely manner.
* Log and track support requests, ensuring accurate documentation.
* Collaborate with other departments to elevate and resolve complex issues.
* Maintain and update knowledge of company systems and processes.
* Provide training and guidance to end-users on various technical tools and platforms.
* Contribute to process improvements and system enhancements.
The Successful Applicant
A successful Support Analyst should have:
* Relevant qualifications in Information Technology or a related field.
* Experience in data centre technical support within the retail or technology sectors.
* Proficiency in troubleshooting and resolving technical issues effectively.
* Strong communication skills and the ability to work collaboratively with team members.
* Organisational skills and attention to detail for accurate record-keeping.
* A proactive approach to problem-solving and learning new systems.
* Familiarity with retail technology systems will be highly regarded.
What's on Offer
* Temporary role with the potential to gain valuable experience in the retail industry.
* Opportunity to work in a large organisation with advanced data centre systems.
* Convenient location in Hawthorn East, with access to public transport and amenities.
If you are ready to take on this exciting challenge as a Data Centre Support Analyst, we encourage you to apply today!
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