Hotel Brand:
Crowne Plaza Hotels & Resorts
Location:
Australia, South Australia, Adelaide
Responsibilities
Help guests – greet upon arrival and provide directions or assistance such as explaining facilities.
Ensure final readings of restaurants and other outlets, then balance those readings with the hotel's property management system.
Record, balance, and deposit all receipts for the shift into the hotel's drop-safe.
Prepare revenue journal correctly and balance it with room sales recapitulation.
Post all daily room charges to guest ledgers and verify accuracy.
Support hazard identification, risk evaluation, and the design and implementation of hazard control measures.
Schedule and undertake training and other safety tasks.
Prepare and deliver any overnight room service orders.
Summarise all officer checks for signature by the Finance Manager.
Settle credit cards and reconcile balances.
Summarise adjustments or rebates for signature by the Finance Manager and/or General Manager.
Reconcile guest ledgers daily and reconcile totals with the Front Office.
Adhere to all CSA responsibilities and accountabilities.
Implement practical measures to identify, assess, control, train and monitor workplace risks for both staff and guests.
Prepare a daily briefing sheet that serves as a communication tool hotel-wide.
Qualifications
Demonstrated ability to interact with customers, employees and third parties in a manner that reflects highly on the hotel, brand, and company.
Proven communication skills across phone, email, and face-to-face interactions.
Proficiency with Microsoft Office and the Opera property management system.
South Australian Responsible Service of Alcohol certificate.
Proactive approach, strong drive for team results, and a track record of achievement.
Problem-solving and organisational abilities with a flexible work approach.
Bachelor's degree or Diploma in Hotel Administration, Hotel Management or an equivalent preferred.
Team player able to work in a fast-paced environment, prioritise own workload, and assist colleagues as needed.
About Crowne Plaza
Join Crowne Plaza – one of the world's largest and best-loved premium hotel brands.
With over 420 hotels worldwide, Crowne Plaza is the perfect base for business, pleasure, or a blend of both.
We design spaces to encourage, support and celebrate great connections, and we are a trusted partner for meetings and events.
Don't quite meet every single requirement, but still believe you'd be a outstanding fit?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
#J-*****-Ljbffr