Key Responsibilities
As a Customer Service Representative, you will be responsible for delivering high-quality customer service and playing a vital role in the order management cycle to our reseller channel customers.
The key tasks in this role include:
* Processing and scheduling customer orders to optimize inventory and warehouse capacity utilization.
* Handling customer inquiries, escalations, and complaints via phone and email.
* Building rapport and maintaining relationships with customers.
* Coordinating with internal sales, warehouse, and inventory teams.
* Assisting with continuous improvement projects.
Key Qualifications
To succeed in this role, you will need:
* Strong communication and interpersonal skills.
* Ability to work under pressure and meet deadlines.
* Problem-solving skills and attention to detail.
* Knowledge of inventory management principles and practices.
What We Offer
As a valued member of our team, you can expect:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.