Customer Service Administrator
The role involves coordinating after-sales support and maintenance, requiring strong planning and organizational skills to ensure timely completion of tasks.
Key Responsibilities
* Handling customer enquiries and repair requests with a focus on excellent communication and follow-up skills.
* Accurate data entry of service jobs, utilizing computer literacy and data entry experience.
* Developing and maintaining effective customer relationships through proactive and friendly interactions.
* Effective troubleshooting and resolution of issues in a timely and professional manner.
* Scheduling and organizing maintenance tasks to meet deadlines.
Required Skills and Qualifications
* Strong computer literacy and data entry experience.
* Outstanding Customer Service experience, particularly over the phone.
* An outgoing and friendly personality, focused on delivering exceptional customer experiences.
* Scheduling experience and knowledge of relevant areas.
* Relevant Industry experience and understanding.
Benefits
Dedication and a strong work ethic are essential for following through on tasks to completion. Self-starters who enjoy taking ownership of varied and fast-paced roles will find this position rewarding.