Customer Experience Specialist - Christmas Casual Opportunity
- Location: Ocean Keys Store
- Schedule: Rotating roster, including weekends, public holidays, and late-night shifts
About the Role:
We are seeking enthusiastic and dedicated individuals to join our team as Customer Experience Specialists. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our customers.
With your passion for beauty, skincare, and wellbeing, you will make every customer feel special. Whether it's helping them find the perfect makeup shade, discovering a new fragrance, or guiding them to their favorite products, you will create a personalised experience.
Key Responsibilities:
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1. Delivering exceptional, tailored service to our customers
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2. Helping customers find their favourite products and offering recommendations, including new and exciting items
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3. Processing customer orders at the register with care and ensuring a smooth checkout experience
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4. Maintaining a high level of product knowledge and staying up-to-date with new products and services
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5. Working collaboratively with the team to achieve sales targets and provide excellent customer service
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6. Providing feedback and suggestions on how to improve customer service and overall store experience
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What We're Looking For:
- Retail experience with a love for delivering amazing customer service
- A genuine passion for cosmetics, skincare, fragrance, and all things beauty
- Fantastic communication skills to build real connections with customers
- A creative flair for merchandising
- A team player who knows that together, we shine brighter
- Experience with inventory or registers is also highly valued
What We Offer:
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7. The opportunity to come and work for a new and exciting brand that is going to change the face of beauty, skincare, and wellbeing
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8. You will also be part of the Wesfarmers Health team, one of Australia's leading health, beauty, and wellness companies, where the career opportunities are endless
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9. In-depth initial training, including intensive product and services training to set you up for success
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10. Ongoing training and development and access to amazing products that are exclusive to us and new to the Australian market
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11. A competitive salary
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12. Paid parental leave
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13. A 20% staff discount at our stores and access to other staff discounts at Bunnings, Kmart, Target, Officeworks, Priceline, and Clear Skincare Clinics
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14. Access to our recognition program, We Love Your Work awards
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