Retail Store Manager Opportunity
Family Life's Op Shops are more than just retail spaces - they're local hubs of connection, community and purpose.
We're looking for dynamic Retail Store Managers to lead our Community Op Shops with heart, energy and creativity.
As a Store Manager, you'll be responsible for day-to-day store operations, inspiring your team of volunteers and staff, and ensuring our customers have a wonderful in-store experience.
About the Role
* Create a welcoming atmosphere for customers, volunteers and the local community.
* Lead, coach and support a team of volunteers and staff.
* Manage store operations including visual merchandising, stock rotation, cash handling, and reporting.
* Drive sales and profit targets while delivering outstanding customer service.
* Plan and host in-store events, VIP events, volunteer training and engaging promotions.
* Work closely with our Volunteer Engagement team to support and grow our amazing volunteer base.
* E nsure the store operates safely and efficiently in line with Family Life's policies and values.
Your Skills and Qualifications
* Proven retail management experience - ideally in apparel, homewares or second-hand retail.
* Confidence in leading people, especially volunteers, with empathy, warmth and clear communication.
* Strong organisational and problem-solving skills, with the ability to juggle priorities in a busy, people-focused environment.
* A knack for creative merchandising, promotions and events.
* A community-minded attitude and a genuine passion for making a difference.
* Solid tech skills and the ability to embrace new systems and processes.
Our Benefits
* A supportive and friendly team culture.
* Salary packaging benefits.
* Purchased Annual Leave options.
* Access to free, confidential Employee Assistance Program services.