A water operations manager oversees the daily functioning of aquatic facilities, ensuring seamless delivery of programs and services. They lead a team, plan lessons, provide guidance, and drive service excellence through professionalism, equality, teamwork, accountability, and innovation.
Key responsibilities include:
* Leading the water operations team
* Overseeing facility maintenance and upkeep
* Planning and organizing lessons and events
* Providing exceptional customer service with in-depth knowledge of aquatic programs
* Maintaining strong relationships with customers and stakeholders
* Developing and executing plans to maximize participation and engagement
The role requires direct responsibility for facility operations, including time spent overseeing staff and programs.