Passport Production Officer Role
We are seeking a reliable and detail-oriented APS2 Passport Production Officer to join our team in Darwin for a 12-month contract.
This is an excellent opportunity for those who thrive in roles that involve high-volume data entry, administrative support, and working with travel documents.
* Handle and process a large volume of documents, including scanning, data entry, and document personalisation.
* Ensure the quality and accuracy of travel document applications prior to final processing.
* Perform quality assurance checks to ensure compliance with Australian standards.
* Provide administrative support to ensure timely and accurate issuance of Australian travel documents.
* Maintain high performance standards and meet key deadlines in line with the APO Performance Framework.
Key Requirements:
* Australian Citizenship (mandatory for eligibility).
* Strong customer service experience (preferably in a legislative or structured environment).
* High attention to detail and accuracy in data entry.
* Strong communication skills and the ability to engage with customers effectively.
* Ability to work with numerical and written information.
* Comfortable with repetitive tasks and high-volume workloads.
* Adaptable to changing priorities and deadlines.
* Previous experience in a customer service or administrative role in industries such as hospitality, food service, or retail is beneficial.
* Ability to work in a team-oriented environment while also independently managing workload.
Benefits:
This is a fantastic opportunity to work in a dynamic and structured government environment. You'll be supporting essential services, ensuring travel document production meets high standards. Be part of a supportive team where your attention to detail and strong customer service will be valued.
Please note that successful candidates will undergo a police check and security clearance.