Key Role in Digital Retail
We are seeking a highly skilled Ecommerce Specialist to join our team and contribute to the growth and optimisation of our online store and digital shopping experience.
About the Job
The ideal candidate will have experience with Shopify (Shopify Plus preferred) and a strong understanding of ecommerce operations, including UX principles, CRO (conversion rate optimisation), and online merchandising.
They will be comfortable working across data, design, and customer service tasks and have a keen eye for detail.
A bonus would be experience with footwear, retail or lifestyle ecommerce.
* Manage product listings including images, SEO-friendly descriptions, categories, tags, and stock availability
* Create and update collections, home page features, banners and product filters based on campaign calendars and retail launches
* Ensure the website remains accurate, up-to-date, and aligned with our brand's voice and visual identity
This role blends creative flair with analytical insight — perfect for someone who thrives in a dynamic, hands-on environment.
Responsibilities
The successful candidate will be responsible for:
* Online Store & Product Management: manage product listings, create and update collections, and ensure website accuracy
* Digital Trading & Campaign Execution: support the execution of digital promotions, analyse sales performance and customer behaviour, and recommend improvements
* User Experience & Site Optimisation: champion an exceptional online customer journey, recommend and implement improvements to enhance site usability and load speed
* Analytics & Reporting: track KPIs, use tools like GA4, Shopify, and Hotjar to uncover insights and provide data-backed recommendations, and report on digital activity and ecommerce performance monthly
* Customer Support & Feedback Loop: respond to or triage ecommerce-related customer enquiries, review FAQs and policy pages, and gather and interpret customer feedback to improve the online experience
* Marketplace & Integration Support: assist in managing external channels, help integrate new tools or plugins, and enhance store functionality
We offer a meaningful business that combines movement, health and lifestyle, flexible hours, opportunities for hybrid work, and ongoing opportunities to grow your digital, retail and strategic skills.