THE COMPANY
This business is a 2000 employee global leader in building software and connecting systems for healthcare companies.
On offer:
* Hands-on application support and implementation role within healthcare
* Exposure to client-facing system rollouts and upgrades
* Combination of on-site, remote support, and training delivery
* Opportunity to work with mission-critical clinical systems
THE ROLE
As a Software Implementation Specialist
,
you will support the implementation, upgrade, and early-life support of blood services applications.
The role focuses on application support, system configuration, client training, and go-live assistance, ensuring customers successfully adopt and use the software.
Responsibilities:
* Support implementations and upgrades of blood services applications
* Assist the Project Manager and Implementation Team Lead to deliver projects on time
* Perform system configuration, file builds, and functional setup
* Deliver system training to hospital blood bank, donor centre, and nursing staff
* Provide go-live and post-live support, including audits and issue resolution
* Act as a subject matter expert for assigned applications and best-practice usage
* Log, prioritise, and manage application support calls and tasks
* Provide phone-based and web-based client support and training
* Monitor project progress and maintain supporting documentation
* Escalate risks or issues that may impact client satisfaction or delivery timelines
* Collaborate with internal teams to resolve client issues effectively
YOUR PROFILE
Ideal for someone with hands-on software implementation/ support experience in blood services, transfusion, or donor environments, who enjoys supporting clinical users and delivering application-focused training.
The following is required:
* Degree in a healthcare-related field (or equivalent relevant experience)
* Strong understanding of blood bank, donor, and transfusion workflows
* Experience in a
blood bank, donor laboratory, or clinical setting
(preferred)
* Experience using, configuring, or supporting
laboratory information systems (LIS)
* Knowledge of NATA / TGA regulatory requirements e.g. ISO15189
* Strong communication, presentation, and training skills
* Ability to work independently and manage assigned workload
* Comfortable working in
client-facing and team-based
environments
* Ability to perform effectively under pressure
This is a full-time role located in Sydney (on-site), offering $90,000 - $100,000 (plus super).
*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.
Reference Number:
This is a On-site position.
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