Client intake officer (blackburn)

Posted: 22/09/2025
Closing Date: 20/10/2025
Job Type: Permanent - Part Time
Location: Blackburn

We have an exciting opportunity for a Client Intake Officer to join our team at Blackburn. This is a permanent part-time role, on site, working 30.4 hours per week and reports directly to the Client Experience Lead.

• Ensure clear communication with clients and internal teams to facilitate prompt resolution of enquiries and maintain high customer service standards.
• Foster strong relationships with referrers through professional and transparent communication.
• Work with Client Experience Leads to identify and communicate emerging trends across the organisation.
• Support the nurture of cochlear implant clients that are unsure about proceeding with assessment and surgery.

• Competitive remuneration, 100% salary packaging allowing you to increase your take home pay
• Extensive personal/carer's leave
• 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
• Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
• Access to industry leading education and professional development
• Collaborative work environment
• Wellbeing program including Employee Assistance Program

• Demonstrated experience in delivering high quality customer service in a quick paced environment, with a strong focus on client satisfaction and effective communication.
• Prior experience using a client management system/platform
• Demonstrates effective time management and teamwork
• Prior experience providing administrative support and following established procedures and guidelines
• Excellent verbal and written communication skills
• Working With Children Check
• NDIS Worker Check

• Prior experience providing administrative support to allied health professionals or in the health/disability sector
• Working knowledge of the National Disability Insurance Scheme (NDIS) framework