Job Description
The Operations Manager will be responsible for delivering the strategic and operational objectives of our delivery operations. This involves managing, coordinating, developing, and coaching a team to ensure high-quality service and meet the goal of 'on time every time.'
Key Responsibilities:
* Manage day-to-day operations including delivery plans, freight movement, delivery workloads, forecast resource requirements, and oversee operations division.
* Collaborate cross-departmentally to align operations with organisational objectives.
* Report on operational efficiency and quality standards.
* Uphold WHS guidelines, Chain of Responsibility, and NHVR and enforce compliance.
* Ensure all incidents and hazards are reported and investigated in a timely manner.
* Monitor employee and team performance, offering coaching, training, and feedback for improvement.
* Oversee staffing plans, recruitment, and training.
* Implement performance feedback mechanisms for direct reports, including conducting and completing performance conversations.
* Develop training plans for team members.
Required Skills and Qualifications
We are looking for someone with 5+ years experience in a fast-paced, complex operations role, with demonstrated experience with people management. The ideal candidate should have strong interpersonal and communication skills, be a team player and solution-oriented, and process-driven with a willingness to challenge and optimise processes.
Benefits
This is an exciting opportunity to join our organisation and contribute to its success. As a valued member of our team, you can expect a competitive salary and benefits package, as well as opportunities for career growth and professional development.