Managed Solutions provides IT, Networking and Internet, Voice, Data, Security Services, and Electrical Contracting.
We are looking for a dedicated and organised admin person to join our team in West Ipswich.
You will play a crucial role in our Client Care Team, enabling us to provide seamless delivery of client services, coordinating supply and management of stock and schedules, and providing excellent stakeholder support.
You will be responsible for:
* Coordinating service appointments and schedules for field technicians.
* Liaising between clients and technicians to ensure clear communication and timely service.
* Overseeing supplier arrangements, stock supply, control, and pricing.
* Using job-management software to maintain accurate records, process paperwork, and prepare quotes for follow-up work.
* Monitoring service progress and follow up as required.
* Provide exceptional customer service, including over the phone, and prompt and professional response to client inquiries and concerns.
* Collaborating with other team members to prioritise and schedule service requests.
* Assisting in the development and implementation of process improvements to enhance service delivery.
We are looking for:
* Excellent organisational and time-management skills.
* A proactive and solutions-focussed approach.
* Strong communication and interpersonal abilities.
* The ability to multitask and prioritise in a fast-paced environment.
* Proficiency in MS Office and scheduling software.
* Problem-solving skills and curiosity to learn about new \"things\".
* Great keyboard skills, attention to detail, and accuracy are fundamental.
Previous experience in retail or hospitality would be more beneficial than administration, as the role is fast-paced and varied: you definitely won't be spending your entire day sitting at your desk!
If you are passionate about providing exceptional service and thrive in a dynamic team environment, we would love to receive your application.
Please apply through Seek, and include your resume and cover letter detailing your relevant experience and why you would be suited to this role.
We look forward to hearing from you!