Lead digital transformation across Claims & Correspondence platforms
Flexible hybrid working with career development opportunities
Brisbane
About The Role
As a Technical Business Analyst, you’ll collaborate with cross-functional teams to deliver digital solutions that enhance customer experience across Claims & Correspondence platforms. You’ll bridge the gap between business needs and technology delivery, driving strategic outcomes in a agile environment.
What You’ll Do
- Translate business vision into actionable specifications and requirements that guide delivery teams
- Champion customer-centric digital solutions by analysing and validating business processes and systems
- Facilitate workshops and solution design sessions to support Agile delivery
- Guide stakeholders through UAT and post-implementation changes to ensure successful outcomes
- Build strong relationships across Technology & Operations, corporate functions, and external vendors
- Apply analytical techniques to identify opportunities and deliver impactful solutions
What You’ll Bring
- Comparable experience of at least 3+ years in a technical role
- Experience in Agile delivery, including user stories, acceptance criteria, and ceremonies
- Previous experience working with software development teams
- Proficient in tools such as Jira, Confluence, and SmartCOMM
- Strong problem-solving and solution design capabilities, with a focus on customer outcomes
What You’ll Enjoy
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
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📌 Technical Business Analyst
🏢 Suncorp Group
📍 Queensland