Job Title: Customer Service Officer
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This is a key role in delivering exceptional service to the public. As the first point of contact for our library, you will play a crucial part in creating positive experiences and ensuring everyone has access to the resources they need.
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About the Role:
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We are looking for an enthusiastic and customer-focused individual who can provide high-quality service to patrons from diverse backgrounds. Your primary responsibilities will include assisting with enquiries, processing memberships, taking payments, and carrying out daily processes related to library operations.
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Responsibilities:
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* Assist patrons with enquiries and directions related to the Library and its services;
* Process memberships and provide assistance as needed;
* Process payments for various services and merchandise;
* Carry out daily processes and procedures related to library operations.
About You:
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To succeed in this role, you will possess excellent communication skills, experience providing customer service, high levels of computer literacy, and ability to work autonomously and as part of a team.
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Eligibility:
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You must be able to demonstrate a right to work in Australia, fitness for work, a Working with Children's Check, and a satisfactory National Police Clearance (dated within 3 months).
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How to Apply:
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Please submit your current resume, a cover letter that concisely addresses the Selection Criteria, and any relevant qualifications or certifications.
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