As a contact centre professional, delivering top-notch customer service is key to driving business success.
About the Role:
* We are seeking a skilled customer service representative to handle phone, email, and other channels
* Your primary responsibility will be to process transactions accurately and maintain data records
* You will work collaboratively within a team environment, leveraging your strong communication skills, problem-solving abilities, and time management expertise
This role offers an excellent opportunity for individuals with a background in customer-facing roles or high-volume service environments
To excel in this position, you should have:
* A strong focus on providing exceptional customer experiences
* The ability to follow established procedures and computer systems
* Excellent communication, problem-solving, and time management skills
Key responsibilities include:
1. Delivering high-quality customer service by interpreting and resolving first-contact enquiries
2. Processing transactions accurately using established procedures and computer systems
3. Maintaining accurate data and records, using multiple systems and technology platforms
We value teamwork, adaptability, and a commitment to continuous improvement
What We Offer:
* A supportive team environment that fosters growth and development
* Opportunities for training and upskilling
* A competitive compensation package