Posted: 24 June
Offer description
Customer Service Ambassador
We are seeking a Customer Service Ambassador to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing world-class service.
Job Description:
As a Customer Service Ambassador, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay with us is memorable and enjoyable. Your primary responsibility will be to facilitate the arrival and departure of guests courteously and efficiently, processing all payments according to established hotel requirements. You will also provide information and assistance to all guests and visitors.
Key Responsibilities:
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
o all hotel features/services, hours of operation.
o all room types, numbers, layout, decor, appointments and location.
o all room rates, special packages and promotions.
o daily house count and expected arrivals/departures.
o scheduled daily group activities.
Qualifications:
* High school graduate or equivalent vocational training certificate.
* Previous experience as Front Desk Agent in hospitality an asset.
* Previous guest relations and cashiering experience an asset.
* Computer literate in Microsoft window Applications.
* Knowledge of Opera Property Management system
* Fluency in English both verbal and non-verbal.
* Ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgement, understand guests' needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data.
Benefits:
* Paid time off
* Medical, Dental and Vision Insurance, 401K
* Complimentary Shift Meal
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academy designed to sharpen your skills
* Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
* Career development opportunities with national and international promotion opportunities
* Eligible performance based bonus
