Customer Service Manager Job Description
This role involves leading a team to deliver excellent customer service, manage department operations and ensure compliance with legal requirements.
About the Role:
We are seeking an experienced Customer Service Manager who can provide leadership support to their team on a daily basis, engage customers through Everyday ACTs – Acknowledge, Care & Thank.
* Ability to effectively roster staff members based on individual skills and preferences.
* The ability to plan and coordinate the day-to-day functions of the department.
Facilitate seamless store operations by fostering collaboration among team members and focusing on exceptional customer experiences by reducing queue wait times, improving customer pickup experience, and ensuring correct inventory management processes.///
Honestly a strong desire for continuous growth, you'll be empowered with opportunities through our Store Leadership Pathway which equips foundational skills via meaningful exposure, hands-on learning experiences. Key outcomes include driving progress toward end goals in retail using smart ways that shape future leaders.