We are seeking a skilled Service Technician to join our team.
As a Service Agent, you will be responsible for diagnosing and repairing domestic appliances in the field. This will involve interacting with consumers and retailers on a daily basis, managing spare parts and van stock, and completing service jobs accurately and promptly via company technology.
To be successful in this role, you will need to possess strong technical knowledge of appliances for diagnosis and troubleshooting, as well as excellent customer service and communication skills. You will also need to be available and flexible to cover a metropolitan service area.
Key Responsibilities:
* Service and repair domestic appliances
* Interact daily with consumers and retailers
* Manage spare parts and van stock to enable first-visit resolution
* Complete service jobs accurately and promptly via company technology
Requirements:
* Hold relevant licenses and certifications to comply with state legislation
* Have a valid Business registration (ABN)
* Maintain current Public Liability Insurance ($10 million)
* Possess Workers Compensation Insurance if applicable
* Availability and flexibility to cover a metropolitan service area
Benefits:
* Competitive remuneration package
* Pre-booked service calls allocated daily
* Ongoing product training and support from a Service Engineering Team
* Provided with smart devices for remote work
* Comprehensive onboarding and induction program