About The Role
Team Global Express is seeking a highly organised and customer-focused Operations Support Officer to join our team on a 12-month fixed-term contract.
Location: Altona
Monday to Friday | 8:30am – 4:30pm
Fixed-Term Contract – 12 Months
Key Responsibilities
* Provide high-quality, customer-focused administrative support
* Respond to calls and emails from customers and drivers in a timely manner
* Conduct pre-delivery calls to customers to ensure efficient service delivery
* Input delivery times and bookings into TGE Courier systems
* Prepare subcontractor payments and manage related queries
* Process Proof of Delivery (POD) documentation
* Enter manual run sheets and delivery notes to ensure accurate invoicing
* Manage job bookings, allocations, and pricing for accounts
* Prepare KPI reporting in line with customer requirements
* Liaise with customers regarding schedule changes or service issues
* Maintain strong communication between Customer Service and Operations
* Build and maintain effective working relationships with internal and external stakeholders
Health, Safety & Compliance
* Follow TGE and legislative WHS requirements
* Identify and report hazards, injuries, and incidents
* Participate in audits and safety improvement initiatives
* Promote a safe, compliant, and professional workplace
What You'll Bring
* Strong Microsoft Office capability (Word, Excel, PowerPoint)
* Excellent problem-solving and investigation skills
* Strong administrative and reporting capability
* Customer-focused mindset with a strong service orientation
* Ability to prioritise and perform in a high-pressure environment
* High attention to detail and data accuracy
* Strong time management and organisational skills
* Sound judgement and decision-making ability
* Excellent written and verbal communication skills
* Ability to build rapport with customers, drivers, and internal stakeholders
* Conflict resolution capability
* Self-motivated and able to work autonomously
* Calm under pressure
* Hands‐on, proactive and highly organised
Why Join Team Global Express
* Be part of a national logistics leader
* Work in a fast‐paced and supportive operational team
* Play a critical role in delivering service excellence
* Opportunity to grow your career within a dynamic business
If you are organised, solutions-focused, and passionate about delivering outstanding customer service, we would love to hear from you.
Apply now and become part of a team that keeps Australia moving.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What We Offer
* Competitive salary above industry standards
* Upskilling, training, mentoring and more to support your career development journey
* Fun and practical employee perks and discounts
* Flexible work, including work from home
* Inclusive parental leave policy that supports all parents & carers
* Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre‐employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other Things To Note
* When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
* During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
* TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.
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