About the Role:
We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a Senior Enterprise Customer Success Manager, you will be responsible for driving customer outcomes and adoption across a portfolio of Atlassian customers in Southeast Asia.
Key Responsibilities:
* Develop trusted advisor relationships with customers from C-Suite to executives and global teams to help them succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle.
* Collaborate with the customer and Atlassian Account Team to develop customer success plans, including regular check-ins, quarterly business reviews, and strategic planning sessions.
* Manage post-sales activity for your customers through relationship-building, product expertise, and execution.
* Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.
* Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
Requirements:
* 5-8 years of experience in Customer Success or account management with a track record managing enterprise customers with a complex SaaS product portfolio.
* Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
* Experience using success plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
* Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases and understand configuration trade-offs.
* Experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a seamless customer experience.
* Experience balancing a book of business in a customer-facing environment.
* Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.
Benefits:
We offer a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
About Us:
We believe that the unique contributions of all our team members create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.