Responsibilities
* Installing and configuring client computer systems.
* Responding to client IT support requests.
* Meeting with clients to diagnose software, networking, or hardware issues.
* Providing technical support on-site or via remote-access systems.
* Offering solutions that meet the needs of the client.
* Repairing hardware malfunctions, software issues, and networking problems.
* Maintaining good client relations.
* Tracking and managing work records.
* Compiling job reports.
Requirements
* Bachelor's degree in information technology or computer science.
* Proven work experience as a technical support engineer.
* Knowledge of web services, API, and IP-based protocols.
* Experience with scripting languages such as Perl or Shell.
* Knowledge of computer hardware and networking systems.
* Good time management skills.
* Good interpersonal skills.
* Ability to troubleshoot complex hardware and software issues.
* Excellent written and verbal communication skills.
* Ability to think critically.
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