We are looking for a part-time, Medical/Dental Receptionist with customer service experience who is available to work every Tuesday, Thursday, Friday and every second Saturday. If you would like to work in our fun-filled office you will have the exciting opportunity to make this new position your own. Are you what we are looking for? Are you an enthusiastic, vibrant individual that would be able to front our team?
The receptionist's primary responsibility is to ensure a seamless, well informed, and successful pathway through our clinic.
Must be available Tuesday, Thursday, Friday & every second Saturday.
Responsibilities
* Greet new patients on the phone or email and welcome them into our practice.
* Collate patient information for our clinicians for their first appointment.
* Prepare and present treatment plans and financial estimates to patients.
* Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
* Work with our clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
* Handle all treatment paperwork including consent forms, orders, and aftercare paperwork.
* Ensure the clinical space is healthy, clean, and ready for patients.
* Effectively communicate and develop a strong working relationship with our clinicians and promote teamwork through cooperative and professional behaviours.
Skills and Experience
* Strong focus on customer service and care.
* Ability to communicate with patients and build a good rapport.
* Ability to put patients at ease, answer questions, educate, and motivate patients towards better health.
* Proficient in computer applications including Microsoft Office and with the ability to learn new software.
* Great attention to detail and a desire to support continuous improvement in clinic operations.
* Excellent telephone etiquette.
* Strong organizational, problem-solving, and analytical skills.
* Demonstrated ability to communicate effectively with people of variable age, cultures and backgrounds.
* Maintain professionalism and a ‘can do’ attitude about all duties required of the role.
* Positively promote the practice both internally and externally.
* Experience in a dental clinic would be beneficial.
* Praktika Software experience preferred.
Only those who are short listed will be contacted. If you have any questions regarding this position, please send an email to Renee at **@tmjclinics.com.au