Senior IT Support Technician Role
We are seeking a highly skilled Senior IT Support Technician to join our team. The successful candidate will be responsible for resolving complex support requests and providing excellent customer service.
* Key Responsibilities:
* Provide technical support and troubleshooting for hardware, software, and network issues.
* Install, move, and change technology hardware, software, and resources under guidance.
* Analyze and resolve hardware and software problems in a service desk environment.
* Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen.
Required Skills and Qualifications
To be considered for this role, you will need:
1. Tertiary Education in IT or related field.
2. Microsoft Certified Desktop Support Technician (MCDST) or equivalent experience.
3. Proven experience of delivering a high degree of customer service and can effectively problem solve in an