Why Join Us (What You Will Love):
* As our Regional Aftersales Manager, you won't just "manage dealers" — you will shape the aftersales foundation and customer experience of Geely in Australia's most dynamic growth phase. You will enjoy:
* High-impact regional leadership: Influence dealer performance, customer satisfaction and aftersales strategy across the Southern region, driving outcomes that directly shape Geely's market success.
* End-to-end Aftersales ownership: Parts, service, warranty, customer experience, technical support, WHS — you will oversee the full ecosystem and make real, measurable improvements.
* Massive growth opportunity: This is a newly created role in a scale‐up environment. You will help design systems, build dealer capability and shape how Geely delivers aftersales excellence as we expand nationwide.
* Strong dealer-facing visibility: Enjoy meaningful relationships with dealer principals, service managers and aftersales teams, becoming their trusted partner and performance coach.
* Cross‐functional collaboration: Work closely with national Parts, Warranty, Customer Relations, Technical and HQ teams to deliver integrated solutions and best practices.
* Industry-leading exposure: Learn from Geely's global aftersales, engineering and product teams—part of one of the world's most advanced automotive and EV ecosystems.
About the Role:
* Geely Auto Australia are looking for an experienced Regional Aftersales Manager – NSW & ACT region to join our growing team.
* This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers. A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals.
Key Responsibilities:
* Conduct regular on-site dealer visits to assess, track and improve dealership performance in line with Geely's standards, goals and targets to deliver premium customer experiences.
* Complete dealer visit reporting allowing for informed decision-making and improved compliance and brand reputation.
* Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia.
* The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction.
* Supporting Parts operations through 3PL engagement across the Dealer network.
* Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels.
* Enabling of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia.
* Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level.
* Monitor and maintain standards adherence and policy compliance across the dealer network.
* Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies.
* Monitor and analyse key aftersales KPIs (e.g., CSI, first‐time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers.
* Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations.
* Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia's strategy and continuous improvement initiatives.
* Active stakeholder engagement with Geely's aftersales and regional management teams to achieve common goals.
* Other ad‐hoc duties required to support the Aftersales and parts warehouse operations.
What You Can Bring:
* Previous experience as a regional aftersales manager or in dealer management.
* Familiarisation with Parts & Service operational key functions and performance requirements.
* Strong skills in business management, problem‐solving and analytical thinking.
* Willingness to travel to all regions and the Sydney head office as required.
* Demonstrated the ability to uphold the company's aftersales standards and brand image.
* Expertise in; multi‐tiered relationship management with dealers.
* Excellent written and verbal communication skills.
* Ability to effectively multitask priorities, organise workload, and work autonomously.
* A friendly and positive attitude towards dealers, customers, co‐workers and business partners.
* Proficiency in English (both written and spoken) is essential; Mandarin language skills would be beneficial.
* Applicants must have full working rights in Australia. Visa sponsorship is not available for this role.
* Current Australian Drivers licence.
Office & Transport:
* Newly renovated modern office with electric adjustable sit‐stand desks.
* Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M2 nearby.
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