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In this role, you will lead a customer service team and coordinate scheduling for a team of technicians.
Your responsibilities will include supporting, guiding, and elevating your team daily to ensure that service targets are achieved and that all customers experience exceptional service.
This hands-on leadership position will require you to enhance team engagement, drive continuous improvement, and ensure operational excellence in a fast-paced, customer-centric environment.
Key Responsibilities
Lead, coach, and motivate the hire coordination/customer service team to meet our multinational customers KPI's.
Support skill development and team training through hands-on leadership and regular feedback sessions.
Oversee order processing, staff workloads, and rostering, ensuring smooth operations and compliance.
Champion a proactive "can-do" culture and uphold outstanding customer experience standards.
Analyse sales processes and quote conversion, driving follow-up and identifying opportunities for improvement.
Oversee & maintain service excellence and profitability.
Resolve escalations or technical customer requirements and support other business leaders in problem-solving.
About You
At least 3–5 years' experience in customer service or scheduling coordination management.
Proven skill in leading, developing, and retaining top talent within our customer service teams.
Experience in building and managing a service-focused team, preferably in equipment rental or a similar industry.
Driven, organised, and resilient, with strong commercial acumen and results focus.
Exceptional communication, conflict resolution, and interpersonal skills.
Confident in identifying training needs and driving continuous improvement and operational change.
Strong computer literacy – We are a Google Workspace based company.
Ability to work with various business systems.
Eligibility to work in Australia and the ability to pass pre-employment checks.
Why You'll Love This Role
Lead and shape a high-potential team as part of a company that values excellence and innovation.
Be part of a positive, solution-focused culture with genuine opportunities for growth and recognition.
Competitive salary, based on experience & training required.
Annual EOFY review, ongoing development, and a supportive leadership team.
Make a real impact on our customers and team members every day.
If you're ready to lead, motivate, and deliver outstanding results for customers and your team, apply today
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