Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.
**Job Description**:
Specific tasks pertinent to this role can be broken down into:
- Support inbound customer enquiries/support tickets:
- Manage incoming support enquiries and work to deliver a fast, thorough and quality outcome
- Provide suggestions and advice to clients on CoreLogic platforms
- Escalate and manage enquiries/issues to completion that cannot be resolved first time
- Provide information on CoreLogic platforms and products, their features and benefits
- Become an expert in workflows, configurations, settings, functionality for CoreLogic Valuation and Insurance Platforms
- Ensure the team is current on the features, benefits, functionality and processes of all CoreLogic platforms and products
- Be the primary Client Escalation point (manage issues / performance and operational strategies)
- Identification of cross sell and sale opportunities within existing client portfolio
- Be a source of SME knowledge for client portfolio and product mix
- Build strategic relationships
- Understand the responsibilities of Sales teams
- Understand the responsibilities of Product Management / Product Development
- Understand the responsibilities of Project Management
- Client relationships
Job Qualifications:
- Preferred 2-3 years professional work experience
- Banking, Finance, Valuation and / or Real Estate industry knowledge preferable
- Highly organised and detailed orientated.
- Proven experience in delivering high quality customer service and focus on positive customer outcomes
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer's responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.
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