Overview
Opportunity: We’re recruiting a Risk & Quality Assurance Analyst within the Claims Operational Excellence Team for Tesco Insurance and Money Services. Location: Newcastle (hybrid; travel to the office 2 days per week). Salary: Competitive + Annual Bonus & Advantages. Employment type: Permanent. Work Level: 1. Closing Date for applications: 10 October 2025. We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. We always work with heart and are looking for people who share our warmth and friendliness.
About the role: As a Risk & Quality Assurance Analyst, you will support in developing and delivering risk control and Quality Assurance activities within Claims. This includes the opportunity to recommend changes to systems, technology, and processes across the Claims function to support continuous improvement of our control framework and assurance activity.
Responsibilities
- Supporting the Risk and Quality Assurance Manager in planning Business Process Reviews and audit schedules.
- Developing and delivering Business Process Reviews within Claims systems/process or change activity.
- Influencing collaborators and managing difficult and complex messages.
- Undertaking internal assurance reviews and claims supplier assurance reviews in a timely manner in accordance with the audit plan.
- Identifying areas of good practice and areas for improvement; working with claims team leaders and management to develop and agree action plans.
- Ensuring required standards of claims handling are adhered to, with reference to regulatory guidelines and compliance frameworks.
- Supporting the team with identification of ineffective controls and recommending solutions where appropriate.
What you’ll need
- Excellent communication skills; ability to communicate effectively at all levels within the business.
- Excellent planning skills; able to prioritise work under pressure and meet deadlines.
- Sound judgement and decision-making abilities.
- Adaptability to a continuously changing environment.
- Strong influencing and persuasion skills.
- Ability to present information clearly and concisely, with resilience.
- Ability to analyse, interpret and evaluate data.
- Probing and challenging constructively with a collaborative, consultative approach.
- Commercial awareness, including awareness of business risk.
- Proven project management skills; evidence of delivering process reviews/audits in a highly regulated environment.
- Solution-focused with a proven track record of delivery.
- Desirable: Previous Claims experience; pursuing or holding a qualification in Risk or Audit with support to continue gaining relevant qualifications.
- Experience managing senior stakeholders and presenting complex information to them.
What’s in it for you?
- Performance-related annual bonus.
- Colleague pension scheme.
- Virtual GP Service for you and your family 365 days a year.
- Generous holiday allowance with a minimum of 7.2 weeks, with option to buy more.
- Colleague Clubcard benefits with discounts; a second card to share.
- Green Car Leasing Scheme.
- Family-oriented initiatives, including enhanced maternity pay and shared parental leave policy.
- Buy as you Earn and Save as you Earn share schemes.
Equality and inclusion
We want all our colleagues to feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating diversity. A diverse business helps us deliver on our purpose to serve customers, communities and the planet a little better every day.
How to apply
We value our people and diverse teams. Our colleagues are working hybrid; you’ll meet with colleagues in our offices for moments that matter. If you’re interested in a career at Tesco Insurance and Money Services, click apply to find out more.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Quality Assurance
- Industries: Insurance / Money Services
Location: Newcastle, New South Wales, Australia
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