Overview
Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we\'re more than just a leading telecommunications company—we\'re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you\'ll have the opportunity to work for an iconic Aussie brand that\'s been connecting Australians for generations. You\'ll be the trusted expert who helps customers find tech solutions that enhance their lives and contribute to a connected future where everyone can thrive.
What You\'ll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected.
Collaborate and Contribute
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* Hourly Rate: $30.33 per hour
* Junior rates apply for those under 20 years of age.
* Penalty rates are as follows: Additional 25% for weekday hours after 6 PM, 25% for hours on Saturday, 100% for hours on Sunday, and 150% for hours on public holidays.
* Plus 12% Superannuation
* Plus 10% Variable Remuneration
Variable Remuneration eligibility, calculation and payment will be determined by the Variable Remuneration plan\'s rules (which may change from time to time). The first 2 months are guaranteed while you learn on board.
Benefits
* Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and the Future Ready program to build skills for the next step.
* Flexibility: Flexible working hours and a supportive approach to parental leave—do it your way!
* Recognition & Rewards: Monthly performance rewards and a range of recognition programs.
* Inclusive Culture: A diverse and inclusive team where everyone\'s perspective is valued and respected.
What We\'re Looking For
* Great Communication Skills: You\'re natural at connecting with people and making their day better.
* Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: You\'re motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: You\'re eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: A can-do attitude, even when things get busy.
* Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we\'ll teach you the rest.
How to Apply
Ready to kickstart your journey with us? Click \"Apply Now\" to submit your application. After applying, you\'ll receive an email from our partner, HireVue, to complete the next step in our assessment process.
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