Join to apply for the Emergency Call Centre Case Manager role at World Travel Protection1 week ago Be among the first 25 applicantsJoin to apply for the Emergency Call Centre Case Manager role at World Travel ProtectionGet AI-powered advice on this job and more exclusive features.Job Type: Permanent - Full TimeLocation: Brisbane, QueenslandJob Category: Call Centre and Customer Service,Hospitality, Travel & Tourism,Insurance & SuperannuationJob DescriptionAre you ready for an adventure in Travel Assistance?At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.So, what’s our mission?Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.So, what’s the job?Our Travel Assistance Case Managers are responsible for providing our customers with the after care and logistical problem solving support they need when something goes wrong in their travels. High-performing, empathetic and our Case Managers are great at what they do: bringing travellers home safe, or helping them continue on with their travels as needed. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations. In this role:You’ll be taking calls from travellers when they get into emergency situations while travelling – whether lost baggage or a medical emergency, you’ll be there to help solve their problemYou’ll be focussed on providing a great experience every time – whether for the traveller, family member or providerYou’ll use your critical thinking and problem-solving skills to provide tailored advice to real-world problemsYou’ll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call and caseYou’ll work with our team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, telehealth solution, security specialist, or allied health professional for medical and/or security emergenciesYou’ll facilitate the payment and guarantee of facility and any required vendor billsYou’ll help travellers understand the services we are there to support them withAnd what are we looking for?We are looking for team members who have a genuine desire to help people and save lives. We need our Case Managers to be resilient, empathetic and think critically – if you’re willing to learn, we will teach you everything you need to know.You’ll have great interpersonal skills and know how to look after travellers and respond with empathyYou’ll have strong problem solving and decision-making skills, and can follow processes to provide quick and accurate assistanceYou’ll thrive in a fast paced, dynamic environment and be open to changeYou’ll have great conflict resolution skills to help customers in stressful situationsYou’ll need to be available to work a rotating roster (eight 10-hour shifts/fortnight) between 7AM – 9PMMore than anything else, you’ll have a passion for helping othersSo, why choose us?We value optimism, caring, togetherness, reliability and determination.We have more than 2600 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.APPLY TODAY AND LET’S GO GREAT PLACES TOGETHER!To learn more about working at Zurich Cover-More, check out our careers and benefits page!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at World Travel Protection by 2xSign in to set job alerts for “Case Manager” roles.VACANCY WITHDRAWN- Case Manager (Continuous applicant pool)Brisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia $74,745.00-$82,937.00 3 months agoWest Ipswich, Queensland, Australia 6 months agoBrisbane City, Queensland, Australia 1 week agoSpring Hill, Queensland, Australia 1 week agoSenior Case Manager - Domestic and Family ViolenceBrisbane, Queensland, Australia 6 days agoWest Ipswich, Queensland, Australia 1 month agoCase Manager & Case Management Associate - Expression of InterestBrisbane, Queensland, Australia 6 days agoLoganholme, Queensland, Australia A$97,456.00-A$101,862.00 2 weeks agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 weeks agoProperty and Facilities Business Case ManagerSt Lucia, Queensland, Australia 5 days agoRehabilitation Consultant – Psychologist / Rehab Counsellor / Social WorkerSpring Hill, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoRehabilitation Consultant – Psychologist / Rehab Counsellor / Social WorkerSpring Hill, Queensland, Australia 1 week agoRehabilitation Consultant – Psychologist / Rehab Counsellor / Social WorkerIronbark, Queensland, Australia 4 weeks agoMental Health Emergency Department Clinician - Psychologist or Social Worker or Occupational TherapistEast Brisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoFood Hygiene & Safety Manager Club Med ResortBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 3 weeks agoRed Hill, Queensland, Australia 21 minutes agoBrisbane City, Queensland, Australia 12 hours agoBrisbane City, Queensland, Australia 1 week agoWaterford West, Queensland, Australia 1 week agoPsychologist, Social Worker or Counsellor - BrisbaneBrisbane, Queensland, Australia 5 months agoSouth Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 13 hours agoInternal Dispute Resolution Case ManagerBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia $74,745.00-$82,937.00 18 hours agoWe’re unlocking community knowledge in a new way. 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