Customer Service | Support Office Support local, family-owned businesses across 3 states - WA SA & NT Join a national leader in the liquor and distribution sector. A supportive workplace with a focus on inclusion. Experienced Customer Service professional required for a highly regarded and well-loved national retail partner. Join a progressive business that is dedicated to helping local stores and premises become the best in their communities. About the Company Our client is a leading independent retail partner and wholesaler, operating across the food, liquor, and hardware sectors for nearly 100 years. As part of their specialist liquor division, they provide tailored support to over 12,000 partners and customers nationwide. They are an organisation that understands the power of community and provides a welcoming, inclusive working environment for all employees. What You Will Receive Award rates with great company perks - Monday to Friday roster Join a supportive workplace recognised for their inclusion. Access to on-site mental health first aiders and a culture built on respect and teamwork. Outstanding product discounts and perks through a dedicated team member app. Free on-site parking at our Canning Vale location. A structured environment that values your development and "can-do" attitude. The Role Based in Canning Vale, this role serves as a central point of contact to drive customer satisfaction through efficient service and timely resolution. Resolve customer queries via internal and external calls and email with professionalism and empathy. Proactively manage individual claims from notification to closure, including lodgment and processing. Accurately input supplier and customer orders to ensure optimum service levels. Take a proactive approach to troubleshooting and continuously seek ways to enhance the customer experience. Work with internal teams and other business entities to ensure "Win-Win" solutions for customers. Demonstrate the ability to manage challenging customer interactions or high-pressure situations effectively. What You Will Have Proven call centre/service centre experience in a high-volume environment. Exceptional verbal and written skills with the ability to communicate clearly and empathetically. Solid skills in Microsoft Office for documentation and reporting. Ability to work a Monday - Friday roster 9-5pm, based on business needs. High attention to detail, strong organisational skills, and a solution-focused mindset. A collaborative approach with the ability to work independently when needed. This is a 12-month Fixed Term contract position with a potential to extend. If you think you have what it takes, we want to hear from you! For any questions or a confidential conversation, please call Elissa on 0484614160 Explore more opportunities: https://www.retailworldresourcing.com/job-results/