A global professional services firm in Australia is seeking a Manager for Service Performance to enhance ITSM practices and lead the Service Management Office. The role involves managing Major Incident communications, reporting on key performance metrics, and uplifting service management maturity across the organization. Ideal candidates will have a tertiary qualification in IT, ITIL certification, and a strong background in ServiceNow governance. This position offers a collaborative culture and various benefits for professional development.#J-18808-Ljbffr