Overview
CASE MANAGER - WORKERS COMPENSATION | SYDNEY NSW
At Allianz, we're proud to be one of the world's leading insurance and asset management brands. We care about our customers and hire the best people to secure the future of our customers, partners, and the community. We offer a workplace where everyone belongs, with a culture of lifelong learning, development, and global mobility. Join us to share ideas, be inspired, give back, and contribute to meaningful work that matters—like tackling climate change, mental health, and well-being. Let's care for tomorrow so we can create a better future together.
The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services to achieve return to work outcomes, while adhering to service standards and compliance requirements.
Responsibilities
* Ensuring customer service standards are maintained and taking responsibility for prompt resolution of issues/complaints.
* Maintaining regular contact with customers and/or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
* Proactively managing claims, identifying and addressing return to work barriers on individual claims and implementing strategies to address these.
* Ensuring data is maintained through correct data entry.
* Actively contributing to the achievement of business targets and participating in departmental projects, as required.
About You
* You possess credentials and a demonstrated history in indigenous studies, social work, community development, or a similar area.
* You have a proven track record in engaging with communities, building relationships, or advocating for First Nations issues and communities.
* You have comprehensive knowledge of Aboriginal and Torres Strait Islander cultures, including the capacity to communicate respectfully and effectively, utilizing personal experiences to inform the development and implementation of cultural programs and initiatives.
* You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
* You have the ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
* You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
* You pay high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
* You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
* You have a passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
* Flexible Work-Life Balance: Flexible and remote work options and workplace adjustments, with support for work/life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program.
* For more details about our benefits, visit the Allianz Careers site.
About Our Culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are welcomed and valued for their unique perspectives and talents. We're committed to fostering an environment where everyone belongs and can thrive.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, please reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
Seniorilty level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Financial Services and Insurance
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