Responsibilities
Oversee day-to-day AR operations, including staff management, performance reviews, and leave approvals. Manage the AR Ledger, allocate staff responsibilities, and ensure timely and accurate collection of outstanding debts. Develop and maintain strong working relationships with internal and external customers to support effective AR team operations. Address customer credit claims and disputes promptly, liaising with the Customer Services Department to ensure timely resolution. Implement and monitor compliance with Sika Australia's Credit Control Policy, including customer vetting and debt collection procedures. Verify settlement discounts and rebates, maintain accurate documentation, and calculate doubtful debts provisions. Manage the legal process for overdue debts and set and review customer credit limits.
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