Customer Service Supervisor Role
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The ideal candidate for this position will possess excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer experiences. They will be responsible for overseeing the daily operations of our food and beverage services, ensuring that all customers receive top-notch service and quality products.
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Responsibilities of this role include:
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* Developing and implementing effective customer service strategies and training programs to enhance staff performance and customer satisfaction.
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* Coordinating service operations, monitoring and motivating staff, and enforcing standards for hospitality operations.
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* Managing product quality, consistency, and service, addressing issues accordingly, and maintaining clean and safe work stations throughout operation.
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* Overseeing menu accuracy in multiple service formats and locations, training staff on customer service, allergen and nutritional awareness, and enforcing proper food safety practices.
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* Coordinating and enhancing time management for team members.
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Basic Qualifications:
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* High school diploma or equivalency certificate.
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* Five years of leadership experience within the food service industry.
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Preferred Skills and Experience:
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* Two years of restaurant general manager experience.
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* Experience opening new operations and/or creating operational procedures from the ground up.
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* Advanced knowledge of customer service and safe kitchen operations.
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* Experienced with Microsoft office and outlook.
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* Excellent communication skills both written and verbal.
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* Ability to organize work for large groups in various service formats.
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* Adaptability, problem-solving skills, and extreme attention to detail.
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* Team player with the ability to collaborate effectively.
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Additional Requirements:
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* Ability to carry heavy items unassisted (up to 25lbs).
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* Able to perform frequent bending, stooping, and lifting of objects.
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* Ability to stand for long periods of time - up to 10 hours a day.
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* Must be able to work all shifts and available for extended hours, weekends, and holidays as needed.
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ITAR Requirements:
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* To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. \\\* 1157, or Asylee under 8 U.S.C. \\\* 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
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