Shangri-La Customer Engagement & Process Transformation Kuala Lumpur
Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
Your Challenge
As part of our multilingual Customer Service team, you are to constantly hunt for potential talent that would best match our operation needs. You will be led by Human Resources Manager in ensuring all recruitment needs of the organization are met according to the company and individual goals. You are also responsible in attracting applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Your responsibilities as listed below
1. You will need to support end to end in all recruitment initiatives by sourcing via multiple recruitment channels, screening resumes, shortlisting potential candidates, conducting pre-screening interviews and assessments, recommendations for offers, and coordinate on-boarding
2. Work with superior to lead or participate in addressing current recruitment initiatives
3. Build a talent pipeline to support the development of business
4. Handling all documentation on the recruitment process
5. Manage and execute any other project or initiatives along with the manager
6. Detect and handle complaints, disputes, and grievances of employees and escalate them through the appropriate channel (where necessary)
7. To perform special tasks/projects/assignments or any other work given by The Management/ immediate superior as and when required
8. To assist in other Human Resources related matters as and when necessary
You report directly to the Human Resources Manager of our customer contact centre.
REQUIREMENTS
9. Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management, Human Resource Management, Others or equivalent
10. At least 2 years (s) of working experience in the related field is required for this position
11. Preferably specializing in Recruitment or equivalent
12. Excellent spoken and written English is essential
13. Ability to converse & write in Cantonese and Mandarin.
14. Must be able to access candidates technical ability, identify and match candidates behavioral traits.
15. Must be willing to work a flexible schedule when operation need arises
16. Computer literate and internet savvy
17. Result-oriented and passionate to deliver set goals successfully
18. Flexible to changes and has a sense of urgency
19. Can work under pressure and with minimum supervision
20. Positive work attitude and able to work in a team environment
21. Pleasant personally with excellent communication, interpersonal and organization skills
22. Open to Malaysians only
Your characteristics
23. Self-motivated
24. Detail-oriented
25. Customer focused
26. Flexible
27. A Doer
28. Calm under pressure
29. Uses initiative
30. Empathetic internally and externally
31. Reliable
32. Determined
33. Resilient
34. Approachable
35. Consistent
36. Believes in and exhibits PRIDE (personal responsibility in delivering excellence)
What's in It for You?
37. 5-Day work week (Mon - Fri)
38. Complimentary Stay
39. Earn an attractive monthly salary
40. Smart, Casual office attire
41. Paid training is provided
42. Sosco, EPF and medical insurance coverage
43. Others