Role Purpose
The Manager's primary role is to support, implement and continuously improve structured, best practice service delivery that systematically engages clients to resolve challenges and improve their wellbeing.
Key Responsibilities and Duties
Lead the Housing Service teams
Manage and intake and allocation of clients who have been referred to the services
Monitor caseloads and case plans and ensure clients are progressing towards goals
Provide leadership to staff on service delivery to clients, allocation of internal resources service delivery and support staff development by providing relevant advice to Executive
Achieving team and service delivery performance objectives including client satisfaction
Ensure quality assurance processes are embedded in service delivery and lead complaint resolution
Contribute to reporting, business plans and promotional activity
Be accountable for achieving key performance indicators, including indicators that support service delivery and CQID strategic and operational plans
Lead and monitor the recruitment, performance, development, and wellbeing of staff members
Develop and maintain positive and professional relationships with government departments, external stakeholders, service providers and community
Represent CQID at relevant designated external meetings and forums
Be accountable for achieving key performance indicators, including indicators that support service delivery and CQID strategic and operational plans
Contribute to reporting, business plans and promotional activity
Participate in and contribute to the organisation's compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
At all times work within CQID's Workplace Health & Safety Policies and Procedures
Other responsibilities as directed by the General Manager Social Services
Deliverables after 6 months in the role
Staff working collaboratively
On target service delivery
Qualifications and experience
To be successful in this role you will need to demonstrate capability in the following areas:
Essential
Holds a current C Class Queensland Driver's Licence
Current Working with Children Check, 'Blue Card'
Holds or is willing to obtain a First Aid and CPR Certificate
Desirable
Tertiary studies in relevant discipline
Certificate in Community Services
Experience related Homelessness service delivery
Experience at successful service delivery to Aboriginal and Torres Strait Islander people
Experienced in client engagement and case collaboration
Skills and Attributes
Essential
Aboriginal and/or Torres Strait Islander heritage - (Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants)
Competent in use of Microsoft Office software
Physical ability to undertake job responsibilities
Ability to communicate effectively; spoken and written
Self-starter, motivates and able to self-manager work tasks