Posted: 17 June
The role
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster part‐time hours per week:
Roster
- Monday: 9:15am – 4:00pm
- Tuesday: 9:30am – 4:00pm
- Wednesday: 9:30am – 4:00pm
- Thursday: 9:30am – 4:00pm
- Friday: 9:30am – 4:00pm
Responsibilities
- Have in‐depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking and Financial Advice
- Support customers with enquiries, maintain accounts and process applications for credit products
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Provide options for the customer through education, demonstration of our in‐branch technology and digital banking options
- Problem‐solve and provide effective solutions whilst championing our processes, procedures and risk‐adverse culture
Qualifications
- Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality
- Excellent communication skills and the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail setting while seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander peoples.
We're keen to support you with the next step in your career.
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