Rapid-paced, customer-focused 24/7 switchboard operations.
- Handle emergencies & multitask in high-pressure settings.
- Provide top-tier service with accuracy & professionalism.
**Employment Type**: Temporary Full Time (up to 04/08/25)
**Position Classification**: Telephonist Level 2
**Remuneration**: $33.05 - $34.39 per hour
**Hours Per Week**: 38
**Location**: Blacktown & Mt Druitt Hospitals
**Where you'll be working**
Western Sydney Local Health District (WSLHD) delivers essential healthcare services across multiple regions, ensuring quality patient care and community support. We are committed to excellence, innovation, and patient-centred service.
- Serves diverse communities across Western Sydney.
- Provides primary, secondary & tertiary healthcare services.
- Committed to collaboration, openness, respect & empowerment.
- Focuses on high-quality, patient-centred care.
- Strives for innovation & excellence in health services.
**What you'll be doing**
This fast-paced, customer-focused role provides 24/7 switchboard services at Blacktown and Mount Druitt Hospitals. It ensures seamless communication across the hospitals while managing key administrative tasks. Your responsibilities will also include:
- Operating switchboard & paging systems efficiently.
- Responding to emergency codes & escalate issues as needed.
- Performing clerical duties, including patient registration.
- Ensuring accurate staff & department communication updates.
- Working within a rotating roster in a high-pressure environment.
**How to Apply**
**Selection Criteria**:
- Proven experience in a high paced administrative role undertaking complex and multistep tasks, including the ability to prioritise tasks.
- Experience in a customer service role demonstrating superior interpersonal & communication skills with a demonstrated ability to communicate effectively with patients, hospital teams and the general public
- Proven ability to follow processes with a high attention to detail to ensure that tasks are completed without error in a high-quality timely manner
- Ability to multitask and remain calm in high pressure, time sensitive situations
- Demonstrated ability to maintain confidentiality
- Ability to work flexibly and efficiently in a team with mínimal supervision, escalating concerns appropriately to the switchboard supervisor
- Willingness to work at both Blacktown & Mt Druitt Hospital Sites as required
**Requisition ID**: REQ575204
**Applications Close**: 26th May 2025
**Need more**information**?**
- Review the detailed Position Description for insights into role requirements and criteria.
- Explore the selection process, employment checks, outcomes and notifications.
- People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard._
**_ Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position._
📌 Switchboard Telephonist
🏢 Western Sydney Local Health District
📍 Sydney