Lead User Interface / User Experience (UI/UX) Designer
Location: Canberra, ACT (Hybrid – Minimum 3 days in office per week)
Hours: Up to 37.5 hours per week (standard hours between 8am–6pm)
Security Clearance: Must be able to obtain a Baseline Clearance
This role is a full-time opportunity to join the Local Peoples team permanently, with your first project supporting the Department of Health and Aged Care's Human-Centred Design (HCD) team. Local Peoples is a preferred partner for the Australian Federal Government's Department of Health and Aged Care's Human Centred Design (HCD) Centre of Excellence (CoE). Beyond this project, you would be contributing to impactful co-design projects that improve services, policies, and products for communities across Australia.
About the first project
The Department of Finance is seeking a Lead User Interface / User Experience Designer to drive the redesign of the Parliamentary Document Management System (PDMS) — a Whole-of-Government platform used by over 93 government entities and 30,000+ users, including Ministers and their offices. This position will play a critical leadership role in designing a modern, scalable, and responsive interface that enhances usability, accessibility, and engagement across a diverse user base.
Responsibilities
Conduct user research through interviews, surveys, workshops, and usability testing to identify user needs, behaviours, and pain points.
Analyse feedback and data to inform iterative improvements and validate design decisions.
Create and maintain design deliverables, including wireframes, mock-ups, prototypes, and user flows.
Develop and oversee a consistent design system aligned with government and accessibility standards.
Ensure all designs meet WCAG and Australian Government accessibility requirements.
Design intuitive, responsive user interfaces for both web and mobile platforms.
Provide detailed UI specifications, interaction patterns, and visual design assets for development teams.
Conduct usability and beta testing to evaluate design performance against objectives.
Refine and optimise designs based on user feedback and analytics.
Work closely with product managers, business analysts, developers, and stakeholders in an agile environment.
Lead co-design sessions, sprint reviews, and workshops to align user experience with business goals.
Mentor junior designers and contribute to design capability uplift across the team.
Develop user journey maps, design rationale, and accessibility reports.
Contribute to training materials and documentation to support design consistency and knowledge sharing.
Key Requirements
5+ years' experience in UI/UX design with demonstrated experience leading complex, user-centred design projects.
Proven track record in designing and delivering responsive web applications with a strong focus on accessibility.
Experience conducting user research, usability testing, and data-driven design iteration.
Proficiency in design tools such as Figma, Adobe XD, or equivalent.
Strong understanding of WCAG and government digital service standards.
Experience working in agile delivery environments.
Excellent communication, facilitation, and stakeholder engagement skills.
Highly Desirable
Experience designing for Whole-of-Government or large enterprise systems.
Understanding of content management and document workflow systems.
Experience mentoring other designers and contributing to organisational design standards or systems.
Residency and Clearance
Must have Baseline Clearance.
This role is open to ACT.
Why join Local Peoples?
Representative and inclusive – we are dedicated to building an inclusive and accessible workplace for people from diverse backgrounds.
Impact driven – work towards achieving real impact for people and the environment.
Fantastic culture – driven by a welcoming, supportive and collaborative team environment.
Professional support for design excellence – benefit from being a part of one of Australia's fastest growing design and delivery communities.
Flexible working arrangements – including the ability to work remotely.
Market rate salaries – attractive remuneration packages in line with the market rate.
Flexible employment types – including the preference for permanent, but will consider contracting.
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