Are you ready to be the friendly voice that assists clients with their complex bookings and ensures our operations run smoothly? We're thrilled to offer you the chance to make a difference in our dynamic environment. As a Booking Agent, you'll be at the heart of our customer experience, providing exceptional service and support.
**About Us**:
At I-MED our team of over 4,000 people is united by a vision to help save lives and reduce uncertainty. These values set us apart, along with our people, state-of-the-art technology, innovative systems, and commitment to excellence.
**Life at I-MED**:
Competitive remuneration corresponding with experience.
Comprehensive induction training and ongoing development.
Opportunity for career growth and professional progression.
Be part of a fun & dedicated team that celebrates wins and successes.
Commitment to your health and well-being, including access to an employee assistance program,
**Role Overview**:
Based at our Wavell Heights clinic, you will play a crucial role in ensuring smooth operations, this role has the ability to progress to a front reception role on rostered rotation. Your responsibilities will include:
**Customer Interaction**:
Answer complex booking inquiries professionally and courteously.
Assist clients with scheduling and managing their bookings.
Provide detailed information about our services and offerings.
**Administrative Tasks**:
Manage booking records confidentially and efficiently.
Maintain a tidy and organised workspace.
**Collaboration**:
Work autonomously and as part of a team.
Communicate with patients and staff courteously.
**Confidentiality**:
Maintain patients personal and financial information confidentiality.
Follow privacy protocols diligently.
Qualifications and Skills:
Prior experience in a customer service or booking role is highly advantageous but not essential.
Excellent communication skills.
Intermediate computer skills.
**Desired Traits**:
Bubbly personality and ability to think on your feet.
Calm under pressure in a fast-paced environment.
**Diversity and Inclusion**:
**Next Steps**:
Join our team and be part of something meaningful