The Customer Service Manager position will require the individual to establish and maintain positive relationships with customers. This role will provide a focal point for the liaison between the customer and relevant internal departments whilst assuring the requests of the customer are executed.
Key Tasks
* Coordinate and oversee all processesassociated with engine overhaul and repair commencing with engine induction through to engine shipping.
* Ensure all customer requests are complied with in a timely and professional manner.
* Establish engine work scope based on customer request as well as engineering suggestions and recommendations.
* Establish and maintain a trusting relationship between StandardAero and our Customers.
* Provide supporting departments with accurate and timely information in order to progress engines through production.
* Provide our Customer Service Representatives with guidance for proper preparation of estimates and invoices.
* In liaison with relevant departments, provide technical guidance and assistance to Customers as requested.
* Prepare and present information to internal/external customers
* Review and approve all estimates and invoices and all summary condition reports
* Ensure estimates and invoices are accurate and maintain target margins
* Maintain sales forecast on an as required basis.
* Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to customers.
* Coordinate the processing of 'quick turn' service lines Including piece part assemblies and advance exchanges.
* Responsible for the review, determination and reporting of business metrics.
Qualifications/Skills/Experience
* Minimum four years experience in aerospace industry with preference given to those who have worked on PWC engines.
* Strong financial acumen and familiarity with accounting techniques.
* Advanced written and verbal skills to communicate with influence.
* Intermediate level ability with Microsoft Office suite with particular focus on Excel.
* Ability to quickly adapt to internal systems/databases.
* Ability to work flexible hours.
Benefits you will enjoy
* Permanent full-time employment
* Clean, safe working environment with a close-knit team
* Training and career development opportunities
* Social activities including participation in community support events
* Onsite car parking
If you are looking for a role where you can expand your skills and knowledge with the support of a great team, then apply now by submitting a current copy of your resume.
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