EUC / Network Smart Hands Engineer – On Call/Casual/Part Time
Location: Australia (Multiple Sites – Onsite Support)
* Renmark SA 5341
* Port Lincoln, SA
* Modbury, SA
* Mt Barker, SA
* Victor Harbor, SA
* Mt Gambier, SA
* Launceston TAS 7250
* Devonport TAS
* New Castle, NSW
Please share CV to sangeetha.s@eilglobal.com
Role Overview
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands‐on experience handling break‐fix, installation, and maintenance activities.
Key Responsibilities
* Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
* Perform break‐fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
* Support network device installations such as routers, switches, access points, and cabling.
* Handle hardware replacements, upgrades, and troubleshooting for end‐user devices.
* Collaborate with remote support and service desk teams to ensure timely resolution.
* Maintain accurate logs of dispatch calls, asset details, and work completion reports.
* Coordinate with vendors or third‐party support teams when needed.
* Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience
* 3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
* Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
* Hands‐on hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
* Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
* Excellent communication and coordination skills.
* Must have a valid driver's license and willingness to travel to client sites.
Preferred Qualifications
* Prior experience in Casual/on‐demand support engagements.
Work Scope
* On‐demand/Casual calls during business hours (may include after‐hours/weekend support as per SLA).
* Reporting: Regional Service Delivery Manager / Project Coordinator.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Information Technology
Industries: Software Development
• Employment Type: Independent Contractor / On Call/Casual Basis (Field Support / On‐Demand/Casual)
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